Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues you have in using the item.
Assistance with reported bugs and issues:
Availability of the author of the item to provide item support:
The item support period
A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.
If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
What else is included?
Answering questions about how to use the item
Answering technical questions about the item (and included third party assets)
Help with defects in the item or included third-party assets
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
Updates to ensure the item works as described and is protected against major security concerns
What's not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.
-Installation of the item
Hosting, server environment, or software
Help from authors of included third-party assets
Can I renew my Item Support?
Yes, If you have less than 6 months remaining on a support item you’re eligible to renew your support.